He states this is needed for ISO 9001, and as we work towards ISO 2016 this will become even more important. He argues that he keeps both copies of the read receipts, one in his email and another on the server share, so if he isn't in someone else can check who has had the procedure and read it. He has a folder called read receipts where he creates a sub folder titles the procedure name and then moves all the delivery and read receipts into that also. He then goes to the folder on the network where the procedure copy is stored and drags a copy of the delivery and read receipts into the folder. He sets a delivery and read receipt on the email and then sends the email to the end users. My quality procedures manager sends out new and updated work procedures via email. I am looking for some advise on how to manage read receipts in Outlook.
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